Refund & Returns Policy

At homeandlightstore.com, we take great care in selecting and preparing every item before it is shipped to you. We want you to love what you ordered, but we understand that sometimes a piece may not work in your space, or you may have concerns upon delivery. This Refund and Returns Policy is designed to be clear, fair, and helpful, while complying with the nature of the unique, often made-to-order or non-stock products we offer.

Because many of the items we sell are crafted specially for you or are sourced as limited non-stock pieces, our return conditions differ from those for mass-produced, ready-stocked goods. Please read this entire policy before initiating a return, as certain categories of purchases are non-refundable except in specific situations.

Non-Refundable Items

The following types of purchases are generally not eligible for a refund or return, unless they arrive damaged or with a verified defect:

Special orders and items made to order: These are created specifically for you based on your request. Since we cannot resell a customized piece, all such sales are final once production has begun.
Non-stock items: Many of our products are not held in regular inventory. They are acquired or produced on demand. For these items, the sale is considered final after your order is confirmed.
Gift certificates: These are treated like cash and can only be redeemed in your future purchases. They are not refundable or exchangeable.

If you are unsure whether an item in your cart is made to order or non-stock, please contact us before completing your purchase. Our team will gladly clarify.

Eligibility for Returns

Standard stocked items (very few) may be returned for store credit, subject to the following conditions:

You must request a return within a short period from the day you receive the delivery.
The item must be in its original condition — unused, unassembled, and free of any marks, odors, or damage.
All original packaging, including boxes, protective materials, labels, and instruction manuals, must be intact.
The item cannot be a special order or made-to-order piece (as noted above).

Return requests for standard items are reviewed on a case-by-case basis. Approval is not automatic, and final decisions rest with homeandlightstore.com.

Inspection Upon Delivery

Your responsibility begins the moment your order arrives. We require that you fully inspect all merchandise immediately after delivery.

For parcel deliveries (smaller packages): When you sign for a package — whether on an automated handheld device or a paper form — your signature confirms that you have received the products in apparently good condition. If you sign without noting any damage on the delivery receipt, you accept the package as is.
For freight deliveries (large furniture, lighting fixtures, heavy crates): Do not sign the Bill of Lading (BOL) without first inspecting the visible condition of the crates or boxes. If you see any crushing, tearing, water staining, or other damage, note it clearly on the BOL before signing.

In all cases, you must report any concealed damage (damage not visible until the item is unpacked) within a very short period of receipt. If you fail to report within that window, homeandlightstore.com and our carriers may not be able to process a claim or offer a remedy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or contains the wrong item, we will make it right. In such cases:

Do not refuse delivery unless the damage is extensive and immediately obvious. Instead, accept the delivery but note the damage on the carrier’s paperwork.
Contact us immediately. Provide clear photographs showing the damage, defect, or the incorrect item alongside its packaging.
Keep all original packaging and materials. Our team or the carrier may need to inspect them.

We will review your claim promptly. If approved, we will arrange for a replacement, a repair (if feasible), or a full refund to your original form of payment. You will not be charged extra for resolution of a verified damage or defect.

Refunds for damaged or defective items are processed only after we have confirmed the issue. You will not be required to pay for return shipping in these cases.

How to Initiate a Return or Claim

To start a return, a damage claim, or a defective product request, please contact us through the customer care page on homeandlightstore.com. You will need to provide:

Your order number.
The name of the product.
The reason for the return or claim (damage, defect, changed mind, etc.).
Clear photographs showing the issue or the condition of the item.

We will respond with instructions. Do not send any item back to us without first receiving a return authorization. Unauthorized returns will not be processed and may be refused or discarded.

Refunds and Credits

If your return or claim is approved:

For damaged, defective, or incorrect items: A refund will be issued to your original payment method. This includes the full purchase price.
For eligible stocked items returned due to change of mind: A refund will be issued as store credit valid for a period from the date of issue. After that period, unused credit is forfeited. Original shipping charges are not refundable in change-of-mind cases.

Credit issued by homeandlightstore.com may only be used for future purchases on our website. It cannot be exchanged for cash or transferred to another person.

Cancellations

If you change your mind before the item has entered production or shipping, you may cancel your order. Cancellations are only accepted within a short period from the time the original order was placed. After that period, your order may have entered fulfillment or production, and cancellations may no longer be possible. If a cancellation is approved after production has begun, a cancellation fee will apply.

Final Notes

This policy applies only to purchases made directly through homeandlightstore.com.
We reserve the right to refuse returns, refunds, or exchanges that do not comply with the terms above.
We may update this Refund and Returns Policy from time to time. Changes take effect immediately upon posting on this page.
By making a purchase on homeandlightstore.com, you acknowledge that you have read, understood, and agreed to this policy.

If you have any questions about whether your specific item is returnable, or about the condition of a product you received, please reach out to us before disposing of any packaging or materials. We are here to help.

Thank you for shopping at homeandlightstore.com.